Frequently Asked Questions
Everything you need to know about your order and our collections.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 2-3 business days, and delivery times vary by location, generally ranging from 5 to 10 business days for international orders.
How do I return or exchange an item?
We accept returns and exchanges within 14 days of delivery. The items must be in their original condition with all tags attached. Please visit our returns portal to initiate the process.
Where are Daniel Simmons products manufactured?
We prioritize quality and ethical craftsmanship. Our collections are produced in limited quantities across specialized workshops in Portugal and the UK to ensure the highest standard of construction.
How do I determine my size?
Each product page includes a detailed size guide with specific garment measurements. We recommend comparing these measurements against a similar item you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Will I have to pay import duties and taxes?
For international orders outside of the UK, your shipment may be subject to import duties and taxes upon arrival in your country. These charges are the responsibility of the customer.